Shipping & Delivery
Wahoo Fitness has a global network of four warehouses to support our customers! Currently we ship to over 97 countries with our website handling shipping and forms of payment for all of these. Our website is safe and secure with several payment method options.
Where We Ship
Here is a list of all the countries to which we currently ship. Shipment of the KICKR, KICKR Snap, and KICKR Floormat is limited to the countries in bold.
- Costa Rica
- Czech Republic
- Dominican Republic
- Hong Kong Special Administrative Region of China
- New Zealand
- Puerto Rico
- Republic of Korea
- Russian Federation
- Saudi Arabia
- South Africa
- United Arab Emirates
- United Kingdom of Great Britain and Northern Ireland
- United States of America*
* PO Box and APO/FPO limitations apply. See below.
Below are some of the major shipping rates offered. Offers only valid for online purchases placed at wahoofitness.com.
Enjoy free standard shipping on any order shipping within the contiguous U.S. that is over $20, including Wahoo Fitness Smart Bike Trainers. Shipping for KICKR Trainer Floormat is $10 unless simultaneously ordered with a KICKR Smart Bike Trainer, in which case it will ship for free.
All product prices and shipping rates are listed in USD. Conversion rates may apply. Duties and taxes are paid at time of purchase. Shipping for products is as follows:
Enjoy free standard shipping to the U.K. for any order exceeding £54.99 -- including Wahoo Fitness Smart Bike Trainers!
Enjoy free standard shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, The Netherlands, Spain, Sweden, Poland, Portugal for any order exceeding €54.99 -- including Wahoo Fitness Smart Bike Trainers!
AUSTRALIA & NEW ZEALAND
Enjoy A$9.99 shipping on all products, except Wahoo Fitness Smart Bike Trainers.
UNITED STATES AND CANADA
All in-stock items will ship within 1 - 2 business days (This policy is applicable to all shipping methods). We do not ship partial orders. If an item(s) is back-ordered and you wish to get the rest of the order please contact email@example.com.
We think credit card fraud is the worst! To protect our potential customers, all orders are subject to manual review that may delay shipment.
Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries. All orders placed to PO Boxes or APO/FPO's will be delivered using USPS.
Signature is required for delivery on all KICKR Power Trainer shipments. The KICKR, KICKR Snap, and KICKR Floormat cannot be shipped to PO Boxes or APO/FPO addresses.
Canadian customers pay duties and taxes at time of purchase.
All products purchased from WahooFitness.com will be shipped from one of our global warehouses. We stock product in the United States, Netherlands, Australia. All in-stock items will ship within 1 - 2 business days from one of our global warehouses (regardless of shipping method chosen). Our shipping carrier ships and delivers Monday-Friday, excluding holidays. Generally, we do not ship partial orders; however, if an item is back-ordered and you wish to get the rest of the order please contact our support team.
For orders returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.
Shipments to countries outside of the US, not in the EU, GB, or AU may take 2 - 4 weeks to arrive.
Products and apps are tailored for the local market of shipment. The Wahoo Fitness app is localized into 7 languages - Japanese, Simplified Chinese, Portuguese, French, Spanish, Italian and German.
The Wahoo KICKR ships with a electrical supply cord for the local market. We can not ship orders to Australia or New Zealand PO Boxes or PostalPods.
For pre-orders and backorders on our websites, payment is taken at the time the order is placed.
Support & Customer Service
We have a team of people to answer your questions via our support website, and typically respond within 24 hours. If you have any additional questions about shipping and delivery, please do not hesitate to contact them! All of our product instructions are also available online.
Wahoo Fitness In Stores
For a list of stores that carry our products, please visit our Store Locator.
Wahoo Fitness International Distributors
If you are unable to purchase products from our website, please contact one of our international distributors.