WORK AT WAHOO

Careers

BE A WAHOOLIGAN

Wahoo was created with a simple purpose: to build the better athlete in all of us. Our training platform seamlessly integrates wearable devices, connected hardware, and science-based training plans to help everyday and world-class endurance athletes reach their fitness goals.

Our people fuel our growth, through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment. Folks from around the world and across demographic lines, who have a variety of outside interests and like to compete, celebrate, and have fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

We embrace the uniqueness inherent in every Wahooligan and aren’t afraid to approach a problem from a different angle either… and possibly break something in the process.

We’re not a big company, so we need people who can figure things out on their own, know when to ask for help, and drive things forward quickly. An ownership mindset is a must. We think excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

From how we deal with a customer to how we treat one another, our overriding imperative is that we always do what’s right and act with fairness and integrity. We're a community, and we have each other's backs. We band together to work hard, have fun, and take care of each other along the way.

We are here to build friendships, not networks.

For the Wahooligan, culture is critical.

If ours gets you revved up, we want to meet you.

Open Positions

Wahoo Fitness/RENOVA REWORK Technical Service Representative

Department: Rework

Location: Based in Norcross RENOVA Technology corporate offices, with additional travel to Atlanta Wahoo office and warehouse locations

Reports to: Drew Stapleton Wahoo Fitness /Marc Melkerson RENOVA

We’re looking for a Technical Service Representative to provide world-class technical customer service to Wahoo customers and distributors.

Are you excited about the challenge of working with the hardware that allows Wahoo atheletes tools they use to be better, faster and stronger than ever before? Then throw your name in the ring!

    In this role, you will:

  • Become a technical expert on Wahoo products: providing top level service to our customers, bicycle shops, dealers, and distributors.
  • Determine the cause of product returns and determine the best approach to resolve any issues.
  • Refurbish returned products in a timely manner according to specific specifications.
  • Use a variety of systems to respond to customer requests and resolve issues.
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and 
replacements for customer resolution.
  • Test returns to collect and analyze customer feedback/issues.
  • Provide feedback of product issues for ongoing analysis and partner with developers to 
resolve issues.
  • Use our customer service management system (Zendesk) to log and manage customer 
service interactions.
  • Manage (own) in-house spare/refurbished parts inventory.

    We’d love to hear from you if you have:

  • Demonstrated experience of 1-3 years performing bicycle repairs or similar role.
  • Demonstrated the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus.
  • Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; 
plays well with others.
  • Contributes to team effort where all REWORK team members work collaboratively.
  • Ability to handle all customers patiently and with kindness.
  • Excellent written and verbal communication skills plus practiced listening skills.
  • Detail-oriented with strong organizational ability to handle multiple events 
simultaneously.
  • Strong ability to problem solve and prioritize.
  • Excellent time management and follow-up skills.
  • Have “thick skin” and can handle complaints and unpleasant customers.
  • Strong bias for action and demonstrated desire for ownership.
  • Willingness to work extra hours to meet deadlines (includes occasional early 
evenings and occasional weekends).

NetSuite Administrator

Department: Shared Services

Location: Atlanta, in-office

Reports to: Manager, Cloud and Infrastructure Team

We’re looking for a NetSuite Administrator to configure and maintain our NetSuite ERP, HRIS and ATS systems in order to maximize its workflow and to help our company achieve its business goals.

Are you excited about the challenge of bending NetSuite to your will and harnessing its power and configurability to streamline our ERP workflows? Then throw your name in the ring!

    In this role, you will:

  • Work with finance, human resources and infrastructure teams to configure and maintain Wahoo’s NetSuite ERP, HRIS and ATS system
  • Drive testing, planning, execution, and optimization
  • Perform day-to-day operations, maintenance, support, and troubleshooting activities
  • Develop, test, and deploy customizations, custom scripts, third-party applications and integrations.
  • Implement and manage workflows, SuiteScripts, SuitePeople, Taleo, form layouts, custom fields, templates and security
  • Customize and maintain saved searches, saved reports, dashboards for application and end users
  • Work with end-users to understand business needs to identify best solutions

    We’d love to hear from you if you have:

  • A NetSuite Administrator Certification
  • A bachelor’s degree in a relevant discipline or equivalent experience
  • Three-to-five years of hands-on experience with NetSuite customizations and data migration
  • Fully efficient in custom record types, fields, forms, roles and permissions, page layouts, searches and reports, and NetSuite data model
  • Experience overseeing NetSuite integration, implementation and testing
  • The ability to support data import process and migration
  • Experience creating configurations and customizations of NetSuite to meet the business needs
  • Experience providing on-going systems and technical support for the NetSuite system
  • Experience with the NetSuite dashboard and can provide users with relevant reports and KPIs
  • Experience in NetSuite ERP program with prior experience with NetSuite CRM and eCommerce
  • A strong understanding of billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting
  • Strong problem-solving skills, and analytical thinking
  • Exceptional written and verbal communication skills

Customer Acquisition Manager

Department: Marketing

Location: Atlanta

Reports to: Digital Marketing Director

We’re looking for a Customer Acquisition Manager to lead subscriber and revenue growth for Wahoo’s Training Software (presently known as The Sufferfest: thesufferfest.com) using all digital marketing tactics at their disposal: (Paid SEM, Social & Content Marketing, Email, Display, etc.).

Are you excited about the challenge of helping grow Wahoo’s software customer base through the implementation of comprehensive media plans and consistent testing? Then throw your name in the ring!

    In this role, you will:

  • Build and develop multi-channel, integrated campaigns to drive user acquisition including: search, display, social, App/Play store, etc.
  • Will need to help meet subscriber goals set for the months/year, and fall within a reasonable cost per acquisition
  • Monitor and report on day-to-day performance across multiple marketing channels
  • Monthly and quarterly reports will also need to be conducted
  • Develop a strong retargeting strategy, not only using data from Wahoo’s software customers, but also our product consumers
  • Compile results and analyze data to uncover learnings and ways to improve efficiency
  • Design, execute and analyze experiments and tests to improve campaign performance
  • Uncover growth opportunities, as well as conduct research into new initiatives
  • To include conducting competitive analysis research regularly
  • Maintain and grow our affiliate marketing program
  • Be responsible for achieving monthly revenue growth targets within prespecified CPA limits associated with the digital acquisition channel
  • Maintain a strategic calendar of testing initiatives, content changes and other digital marketing related projects
  • Ensure the effective implementation and evaluation of key processes that support department and organizational goals and objectives

    We’d love to hear from you if you have:

  • 3 - 5 years of experience managing digital marketing campaigns for B2C companies
  • Expert level knowledge of all relevant advertising platforms (Google, Bing, Facebook, Twitter, App/Play Store etc.)
  • Strong interpersonal and communication skills with the ability to communicate and influence effectively across various departments
  • Proven analytical and data-driven background with ability to interpret large datasets for actionable results
  • Certification in Google Analytics would be ideal, but more so we want to ensure you have a strong background in understanding tracking and can make recommendations on how we should track across channels and how we can then tie all of the reporting together for one cohesive view into performance
  • Strong time management skills and ability to multi-task
  • Advanced knowledge of PPC principles following Google best practices. Strong knowledge on Display and Paid Social best practices also a must
  • Experience managing and driving improvements to landing pages & email open rates with multi-variant testing tools
  • Works well in high-pressure situations, thriving in a fast-paced environment
  • Ability to work outside of the realms of a 9-5 schedule in order to accommodate for calls with our global team
  • Effective problem-solving skills, specifically the ability to assess situations, evaluate options, and collaborate on decisions
  • Proficient in Microsoft Office skills
  • Advanced knowledge of digital marketing and platforms

Community Manager

Department: Engineering

Location: Atlanta US or Brisbane AU, In-office

Reports to: Head of Delivery

We’re looking for a Community Manager to join our product team and help us validate user experience, it’s all about the Wahooligan. This role will work with end users and a variety of internal teams to represent the voice of the customer by analyzing and reporting customer feedback and troubleshoot issues to keep the user engagement flowing.

Are you excited about helping people become better athletes, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product development? Then throw your name in the ring!

    In this role, you will:

  • Provide end-to-end program management for all consumer beta testing and other internal and external research efforts. Includes tracking, documenting and following up with each Beta user using defined processes
  • Work directly with supply chain management to ensure test devices are ordered and shipped to and activated properly by their intended end users
  • Prepare weekly summary reports displaying trends and progress against project goals and overall program success
  • Work with engineering and product management teams to assist in definition requirements, specifications, related use cases and acceptance criteria
  • Manage multiple projects across multiple geographical locations and time zones

    We’d love to hear from you if you have:

  • Bachelor's in Business, Marketing or Computer Science or equivalent in work experience 2+ years experience coordinating beta test projects as part of a product/tech company
  • Passion for sports and fitness technology
  • Customer support and testing experience with exceptional trouble-shooting skills
  • Analytical and strategic skills to manage an entire testing and research program effort - from communication approach to research design and feedback/results summarization
  • Exceptional project management, organizational and presentation skills
  • Jira/Confluence, Centercode and discourse experience a plus

Electrical Design Engineer

Department: Hardware Engineering

Location: Atlanta, In-office

Reports to: Director of Hardware Engineering

We’re looking for an Experienced Electrical Design Engineer to help develop cutting edge computer systems, motor control boards, displays and sensor devices, RF communications modules, consumer devices and many more diverse and challenging electrical circuits.

Are you excited about the challenge of developing new and advanced solutions to help the endurance athlete perform better and faster than ever before? Then throw your name in the ring!

    In this role, you will:

  • Design and validate embedded systems based on ARM architectures, running RTOS or Android.
  • Develop motor control modules that employ sophisticated algorithms to drive motors ranging from several watts to 5kW in power. Control speed, torque and power based on simulated behavior of real world training equipment.
  • Design various power supply systems that include DC/DC, AC/DC, low and high power capabilities.
  • Take new products through full regulatory compliance certifications and debug and update designs to achieve compliance with emission standards, safety regulations, environmental requirements.
  • Use multiple different CAD tools to capture schematics, guide layout design and prepare full design documentation necessary for manufacturing.
  • Maintain existing designs, debug and solve problems and issues reported from the field.
  • Work with third party suppliers on specialized designs of antennas, RF components etc., where the schedules or resources do not warrant an in-house design.
  • participate in design reviews and be part of larger teams as needed on different projects.

    We’d love to hear from you if you have:

  • At least 5+ years of experience in electrical engineering and manufacturing.
  • Experience in introducing products into manufacturing, or high volume production.
  • Excellent communications skills, experience working in a matrix organization.
  • Direct hands-on experience in bringing up and debugging new designs.
  • Familiar with mainstream CAD tools like Altium, Cadence, Orcad.
  • Familiar with theory and operation of high speed circuit design, various power supply topologies, RF design, opamps, microcontrollers, SoC, analog and digital.
  • Proven ability to handle stressful situations in complex development environments.
  • Experience working with international OEM partners.
  • Ability to communicate effectively in a worldwide environment
  • Ability to travel internationally as required, once a year
  • New product introduction and Manufacturing operations experience desired
  • Entrepreneurial spirit
  • Passion for fitness and/or technology
  • BS or MS in EE

Test Engineer

Department: Engineering

Location: Atlanta US or Brisbane AU, In-office

Reports to: Head of Delivery

We’re looking for a Test Engineer to join our software team and help us take product quality to the next level. As a Test Engineer, you won’t just be responsible for testing and deploying. You’ll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you’ll lead the way.

Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!

    In this role, you will:

  • Work as part of an agile development team to develop, test and deliver high quality software and firmware in 2-week sprints
  • Create test scenarios and test scripts to validate business and quality requirements
  • Execute test plans as part of sprint and product release deliverable cycles
  • Ensure compatibility with existing products through integration analysis and testing
  • Work with external vendors as we continuously integrate 3rd-party products
  • Assist the team in managing risk by identifying blind spots and appropriate mitigations

    We’d love to hear from you if you have:

  • Bachelor's in Computer Science or equivalent in work experience
  • 2+ years of commercial software testing experience
  • Passionate for sport fitness, technology and software testing
  • Experience documenting test cases using BDD and Cucumber
  • Working with Jira, TestRail, Zephyr, X-ray or equivalent work tracking toolset
  • Experience testing in an Agile/DevOps environment
  • Bluetooth Smart (Low Energy), ANT+ experience a plus
  • Testing with hardware experience a plus

DO WHAT MAKES YOU WAHOO

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