At Wahoo Fitness, we pride ourselves on customer satisfaction. You may return any item(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery.
RETURNING YOUR ITEMS
We will gladly give you a full refund, excluding the original shipping cost. Any orders returned and received after 30 days from the delivery date are subject to replacement only at the discretion of Wahoo Fitness. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping it back to us.
If you would like to return or exchange an item, please follow these instructions:
If you wish to cancel your order, we may be able to do so if we receive the cancellation request within a 30 minute window of order processing. Please call us at 1-877-978-1112 as soon as you decide you no longer want the order. Phone hours are 10am - 7pm Eastern Monday - Friday.
UNITED KINGDOM, EUROPEAN UNION, AND AUSTRALIA/NEW ZEALAND
If you wish to cancel your order, we may be able to do so if we receive the cancellation request within a 24 hour window of order processing. Please call us at +44 800 808 5773 (UK) or submit a support request as soon as you decide you no longer want the order. Phone hours are 10am - 7pm Eastern Monday - Friday.
Unfortunately, we are unable to accept order cancelations at this time.
NEED TO CHANGE SOMETHING ABOUT YOUR ORDER?
We understand that things change and sometimes you hit the “Place Order” button a little too soon. Unfortunately, we’re not able to change the contents of an order once it’s placed. Please submit a support request to see if we can cancel the order for you.
Wahoo Fitness honors a one-time price adjustment on full-price merchandise within seven (7) days of the order confirmation if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
Wahoo Fitness warrants products to be free from defects in material and workmanship, under normal use, for one year from the date of original purchase. Defects that have resulted from improper or unreasonable use or maintenance, accident, excess moisture, insects, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification are not covered. Wahoo Fitness will, at its discretion, repair or replace with a comparable product, at no charge to the customer for parts or labor. The customer is responsible for shipping costs, which would include any packing or shipping materials needed to re-box the item. For Wahoo smart trainers and trainer accessories, we recommend you keep you original packaging for the length of the warranty period, in the event you should need to return. Replacement products may be new, refurbished or reconditioned and are warranted for the unexpired period of the original purchase, or 60 days from shipment, whichever is greater. All warranty requests will be processed through and shipped to the address and country of the original purchase. Any requests to ship the replacement to an address other than that of the original purchase are subject to additional fees. Any products replaced become the property of Wahoo Fitness.
Wahoo Fitness does not warranty any items purchased through any unauthorized online dealers, including eBay. If an item was purchased online, all warranty claims must be submitted through the original retailer of purchase.
WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WAHOO FITNESS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. SOME PLACES DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OR LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
To obtain warranty service, contact Wahoo Fitness for shipping instructions and an RMA tracking number. Return your device along with the original sales receipt which is a required proof of purchase for warranty repairs, with the RMA tracking number written on the outside of the package, and mail to Wahoo Fitness. Additional freight costs and transit times may apply to warranties and returns outside of Wahoo’s standard shipping locations.
For warranty exclusively in the European Union, the above applies, however the date is extended to 2 years from date of original purchase as required by EU law.