Work at Wahoo

Financial Planning and Analysis (FP&A) Manager

We’re looking for an FP&A Manager to help Wahoo achieve its business goals by providing expertise in financial planning and analysis to key business leaders. Role will focus on overseeing all aspects of financial planning and analysis and assisting in financial close and tax compliance

Are you excited about the challenge of managing the budgets, forecasts and financial analysis of a fast growing and interesting business in the athletic endurance space? Then throw your name in the ring!

In this role, you will:

• Manage and execute the financial planning and forecasting process
• Manage and execute the consolidation, analysis and reporting of financial and operational results on a monthly basis to help the business in achieving financial and strategic objectives.
• Manage the annual audit process
• Build and deliver KPIs/Scorecards to internal stakeholders in a data visualization tool such as Tableau or Power BI.
• Interpret financial results and develop financial models to identify strategic alternatives and/or contingency plans
• Drive 5-year strategic planning and modeling
• Support cross-functional coordination of budgeting, forecasting, reporting, and cost improvement efforts.
• Support the annual operating plan cycle, monthly progress reporting and financial reforecast process including modeling.
• Assist with preparation of Board/Management reporting package, analysis of variance, identification of key driver/insights, outlook/re-forecast
• FP&A support for marketing, sales, operations and product development functions including customer, product, channel analysis/profitability
• Analyze product pricing changes to quantify projected impact on volume and margins
• Support various tax compliance needs
• Have the opportunity for additional cross-functional training in treasury and payroll management

We’d love to hear from you if you have:

• 4 – 7 years financial planning & or business analysis experience.
• Consumer product or retail industry experience is strongly preferred.
• Bachelor’s degree required (Preferred major in Finance, Accounting or related business degree)
• CPA or MBA is a plus
• Excellent planning and analysis skills with the ability to analyze situation, apply proven problem solving techniques and make sound business decisions/recommendations
• Experience creating and working with complex Excel based financial models resulting in financial statement outputs (Income Statement, Balance Sheet, Cash Flow) and valuation metrics
• Demonstrated financial planning/analysis skills within a high growth, fast-paced company environment
• Strong attention to detail and analytical skills
• Systems orientation, including management reporting and financial transaction processing
• Business acumen/strong business analysis and judgment, ability to understand cost/equations
• Creativity - ability to recommend new processes, new data management/analysis methods, etc.
• Self-starter mentality – inquisitive, high-energy
• Strong MS Office skills (advanced level Excel). Experienced in utilizing Excel, ERP system/reporting to complete complex business/decision analysis and planning
• Experience with Netsuite is a plus.
• Experienced in use of metrics / scorecard to measure and manage performance.
• Cross-functional understanding and ability to achieve business results through cross-functional collaboration with of sales, finance, marketing, R&D, customer service, HR, operations and vendor partners.
• Effective written communication, presentation skills, and influencing skills both internally and externally.
• Planning and prioritization skills including strong project management background.
• Adaptable, resilient, flexible, fast-paced/sense of urgency, and a high level of multitasking ability.
• Personal and professional values aligned with company values and culture, high integrity
• Passion for health, fitness and/or endurance sports is a plus.

Sr. Brand Manager

We’re looking for a Sr. Brand Manager to lead our brand efforts to accelerate our mission to become the brand of choice for endurance athletes. Working closely with partners across the organization and external creative agencies, you will help drive brand awareness, consideration and customer acquisition. You will be responsible for developing and bringing seasonal storytelling to life across athletes, events and social channels.

We are looking for a high potential individual who is results-oriented and highly collaborative. The ideal candidate has a passion for developing consumer-centric strategies and commercial experiences across both digital and physical channels. You will have a background in brand marketing and are an innovative problem solver. You are data driven and consumer obsessed, and able to seamlessly move between forward thinking and tactical implementation.

Are you excited about the challenge of engaging Wahooligans, activating brand advocates,advancing brand reputation, increasing preference, and ultimately driving revenue? Then throw your name in the ring!

In this role, you will:

• Oversee a team of high performing marketing talent across: teams & athletes, content & social, events and channel marketing, supporting them to success and building best in class strategies within these core brand areas
• Build short and long-term brand strategies to grow Wahoo’s consumer base, aligned to business goals
• Build best-in class practices, frameworks and playbooks to up-level our marketing team and organization
• Be responsible for driving a high ROI brand plan and building models for measurement and reporting on key KPIs
• Partner with wider commercial teams, GTM and product marketing to build effective brand plans within owned channels, that hit key brand and revenue objectives
• Be responsible for seasonal brand campaigns, from brief to execution and maturity, and report out against key success metrics
• Work collaboratively with external agencies where needed to deliver key campaigns to support growth goals
• Manage activations budgets to deliver against key KPIs
• Manage the yearly & monthly marketing calendar, by collectively partnering with key members of the marketing team to ensure an aligned vision and strategy
• Be a brand custodian and implement effective strategies and processes to ensure high brand consistency both internally and externally
• Develop a best in class brand marketing team and encourage problem-solving, strategic thinking, customer-orientation and KPI accountability amongst the team

We’d love to hear from you if you have:

• Bachelor’s degree in business or marketing
• Entrepreneurial spirit; Strong desire to work in a high growth culture
• Proven ability to flex from big picture strategic thinking to “in the weeds” executional detail
• 8+ years of experience working within marketing at large consumer brands across various time zones, preferably across health, wellness, sports, and/or tech categories.
• Demonstrated experience managing a team
• Personal passion for consumer electronics and fitness technologies
• Must have strong organizational skills, creative and consumer obsessed
• Experience managing external agencies
• A deep attention to detail and dedication to accuracy and precision with excellent written and verbal communication skills.
• Proven ability to collaborate and manage multiple projects while meeting tight deadlines required.

Wahooligan Experience Specialist

The Wahooligan Experience Specialist role is similar to a Customer Service position in many ways in that it interacts directly with our customers. Having a deep understanding of our customers, also called Wahooligans, the Wahooligan Experience Specialist is laser focused on delivering the best possible experience for the athletes around the world who use our products. Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!

In this role, you will:

• Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
• Resolve customer issues by determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution
• Use our customer service management system, [Zendesk], to log and manage customer service interactions
• Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, canceled)
• Explain the differences between various products for pre-sale customer inquiries
• Create database of product issues for ongoing analysis and partner with developers to resolve issues
• Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
• Test returns to collect and analyze customer feedback/issues
• Contribute to team effort by accomplishing measurable results
• Coordinate shipments of defective products to manufacturers for testing and/or credit
• Manage in-house spare / refurbished parts inventory

We’d love to hear from you if you have:

• A minimum of 1-3 years demonstrated experience performing a customer service role
• Prior experience working in a customer service role, preferably for a technology company dealing with connective devices
• A demonstrated ability to learn, understand, and follow established procedures based on technology
• A strong technological literacy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
• Exceptional customer service skills; pleasant, patient, and friendly attitude; plays well with others
• An ability to handle all customers patiently and with kindness
• Excellent written and verbal communication skills plus practiced listening skills
• A detail orientation with strong organizational ability to handle multiple events simultaneously
• A strong ability to problem solve and prioritize
• A “thick skin” and are able to handle complaints and unpleasant customers
• A strong bias for action and demonstrated desire for ownership
• Excellent time management and follow-up skills
• Foreign language a plus
• An enthusiasm for endurance sports; preferably cycling and running
• An entrepreneurial spirit and passion for sport/fitness and technology
• A willingness to work a flexible schedule to include early evenings and weekends
• Self-motivation and ability to work well in a team environment