Work at Wahoo

Work at Wahoo

Open Positions

At Wahoo, our employees call themselves Wahooligans. To be a Wahooligan means to be driven by the purpose of building a better athlete. It means to be inspired by the vision of being THE global leader in smart fitness and training. It means operating by a core set of values that include challenging the status quo, supporting each other, doing the right thing, taking ownership of your work and having fun.

Wahooligans have been completely transforming the way endurance athletes train since we launched the first smart trainer for cyclists in 2013, the KICKR. Since then, whether it be our indoor bike trainers, our GPS bike computers, our sensors, our pedals, our software and now, our treadmills, we have never stopped innovating and we don't plan to any time soon. As a company that is constantly innovating, we need to hire great people and often ask them to do things that push them out of their comfort zone. After all, as Wahooligans, we find comfort in discomfort. If you are up for that kind of challenge, we invite you to keep reading.

For a company like Wahoo, it may seem obvious but we want to be super clear about our commitment to being an equal opportunity employer that welcomes everyone. It is our desire to build and maintain a workforce that is as diverse as the athletes we serve! We are looking for creative, self-starters, who think differently. We want to be sure we have the best people, in the right jobs, doing great work in an engaging, fun, welcoming and challenging environment!

If you are excited about being a Wahooligan, we encourage you to apply for our job opportunities.

Demand Planner

Department: Supply Chain

Location: Atlanta, GA

We're looking for a Demand Planner to develop, maintain, and improve the operational forecast by collaborating with cross-functional teams and identifying key market trends. In this role you will be responsible for analyzing historical sales data, improving forecast accuracy, and identifying opportunities for process improvement to enhance overall inventory efficiency. The ideal candidate for this role will have 2 to 3 years of experience in Demand Planning or a related Supply Chain planning role with an “own it” mentality and strong analytical skills.

Are you excited about the challenge of improving the S&OP process and enhancing customer satisfaction? Then throw your hat in the ring!

In this role, you will:

  • Create and maintain the 12-to-18-month operational forecasts by item, customer, and location
  • Evaluate input data and forecast output to improve accuracy and ensure appropriate context
  • Collaborate with Sales and Finance to analyze and incorporate insights that drive a consensus forecast
  • Facilitate the Demand Review process to contextualize forecast assumptions and make adjustments based on cross-functional alignment

We'd love to hear from you if the following describes you:

  • Bachelor's degree in Business, Supply Chain management, Logistics, or a related field.
  • 2 to 3 years of experience in Demand Planning or a related Supply Chain Planning role.
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
  • Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment
  • Solution-oriented and highly driven individual with the ability to “think different” and do what's best for Wahoo and our athletes.

Head of Customer Service

Department: Customer Service (internally known as Wahooligan Experience)

Location: Wahoo HQ in Atlanta, GA

Reports to: Chief Operating Officer

We’re looking for a dynamic, experienced, and strategic leader to join our team as Head of Customer Service. The successful candidate will be responsible for leading and managing our Wahooligan Experience team to ensure the highest levels of customer satisfaction, retention, and growth.

In this role, you will:

  • Develop and implement customer success strategies that drive customer loyalty, retention, and revenue growth.
  • Lead and manage the customer success team to deliver exceptional customer service and support.
  • Collaborate cross-functionally with other departments including Sales, Marketing, Product Development and Operations to ensure smooth transitions from sales to customer success, maximizing value for both the customer and the company.
  • Establish key performance indicators to measure and improve customer satisfaction and success.
  • Develop and maintain strong relationships with key leaders in the Org ensuring success with our products and services through a better understanding of the Voice of the Customer.
  • Stay updated with the latest trends and developments in the Customer Service industry as it relates to consumer engagement trends as well as AI implementation techniques.
  • Analyze VoC data and collaborate with internal teams to develop strategies in response to findings.

We'd love to hear from you if the following describes you:

  • Minimum of 10 years of experience in customer-facing organizations, with at least 5 years in a leadership role
  • Solid experience in post-sale and sales, with a proven track record of driving customer retention and growth
  • Experience with BPO and contact center operations, with a deep understanding of call center dynamics
  • Exceptional leadership skills, with the ability to inspire and create an environment that motivates a team to deliver exceptional performance
  • Excellent communication and relationship-building skills, with the ability to engage with customers at all levels
  • Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective customer success strategies.
  • Bachelor's degree in Business, Marketing, or a related field. An MBA or equivalent advanced degree would be a plus