WORK AT WAHOO

Careers

BE A WAHOOLIGAN

Wahoo was created with a simple purpose: to build the better athlete in all of us. Our training platform seamlessly integrates wearable devices, connected hardware, and science-based training plans to help everyday and world-class endurance athletes reach their fitness goals.

Our people fuel our growth, through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment. Folks from around the world and across demographic lines, who have a variety of outside interests and like to compete, celebrate, and have fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

We embrace the uniqueness inherent in every Wahooligan and aren’t afraid to approach a problem from a different angle either… and possibly break something in the process.

We’re not a big company, so we need people who can figure things out on their own, know when to ask for help, and drive things forward quickly. An ownership mindset is a must. We think excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

From how we deal with a customer to how we treat one another, our overriding imperative is that we always do what’s right and act with fairness and integrity. We're a community, and we have each other's backs. We band together to work hard, have fun, and take care of each other along the way.

We are here to build friendships, not networks.

For Wahooligan, culture is critical.

If ours gets you revved up, we want to meet you.

Open Positions

Customer Service Coordinator - Brisbane

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Brisbane, Australia.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, Zendesk, to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    We’d love to hear from you if you have:

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Agile Scrum Coach

Department: Engineering

Location: In office preferred in Brisbane City, Queensland, Australia; open to remote work in same time zone

Reports to: Product Delivery Leader

We’re looking for an Agile Scrum Coach to join our team to provide Agile, Lean, and DevOps coaching to help product development teams perform at their highest levels and meet their delivery goals.

Are you excited about the challenge of accelerating Wahoo’s ability to equip the endurance athlete with the tools to be better, faster and stronger than ever before? Then throw your name in the ring!

    In this role, you will:

  • Facilitate progress toward team goals by keeping focus on and alignment between daily goals, Iteration goals, and Program Increment objectives
  • Facilitate team meetings, including Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
  • Support Product Owners in their efforts to manage the backlog
  • Eliminate impediments and guide teams in managing risks proactively
  • Guide teams to continuously improve quality, predictability, and flow
  • Coordinate with other teams to help the team remain aware of cross-team dependencies, issues, and broader program context
  • Continuously improve team dynamics and performance by helping the team manage interpersonal conflicts, challenges, and opportunities for growth
  • Guide the team in estimation practices

    We’d love to hear from you if you have:

  • Direct Scrum Master or Agile Coaching experience
  • Experience in or working closely with Software Development, Quality Assurance, DevOps Engineering, and/or Product Owner roles
  • Experience working with mobile application development teams (iOS and Android)
  • Experience working with product development teams to write User Stories and estimate backlog items
  • Ownership mentality and willingness to pick up additional responsibilities in order to help teams accomplish their goals
  • Strong interpersonal, meeting facilitation, and problem solving skills
  • Servant leadership approach
  • Flexibility in your work schedule to collaborate with global team operations
  • Ability to work effectively with teams in a remote/virtual environment
  • Ability to work autonomously and demonstrate effective time management
  • Passion for fitness and/or technology
  • SAFe training
  • Experience working with VersionOne

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Electrical Design Engineer

Department: Hardware Engineering

Location: Atlanta, In-office

Reports to: Director of Hardware Engineering

We’re looking for an Experienced Electrical Design Engineer to help develop cutting edge computer systems, motor control boards, displays and sensor devices, RF communications modules, consumer devices and many more diverse and challenging electrical circuits.

Are you excited about the challenge of developing new and advanced solutions to help the endurance athlete perform better and faster than ever before? Then throw your name in the ring!

    In this role, you will:

  • Design and validate embedded systems based on ARM architectures, running RTOS or Android.
  • Develop motor control modules that employ sophisticated algorithms to drive motors ranging from several watts to 5kW in power. Control speed, torque and power based on simulated behavior of real world training equipment.
  • Design various power supply systems that include DC/DC, AC/DC, low and high power capabilities.
  • Take new products through full regulatory compliance certifications and debug and update designs to achieve compliance with emission standards, safety regulations, environmental requirements.
  • Use multiple different CAD tools to capture schematics, guide layout design and prepare full design documentation necessary for manufacturing.
  • Maintain existing designs, debug and solve problems and issues reported from the field.
  • Work with third party suppliers on specialized designs of antennas, RF components etc., where the schedules or resources do not warrant an in-house design.
  • participate in design reviews and be part of larger teams as needed on different projects.

    We’d love to hear from you if you have:

  • At least 5+ years of experience in electrical engineering and manufacturing.
  • Experience in introducing products into manufacturing, or high volume production.
  • Excellent communications skills, experience working in a matrix organization.
  • Direct hands-on experience in bringing up and debugging new designs.
  • Familiar with mainstream CAD tools like Altium, Cadence, Orcad.
  • Familiar with theory and operation of high speed circuit design, various power supply topologies, RF design, opamps, microcontrollers, SoC, analog and digital.
  • Proven ability to handle stressful situations in complex development environments.
  • Experience working with international OEM partners.
  • Ability to communicate effectively in a worldwide environment
  • Ability to travel internationally as required, once a year
  • New product introduction and Manufacturing operations experience desired
  • Entrepreneurial spirit
  • Passion for fitness and/or technology
  • BS or MS in EE

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Software Engineer (Android)

Department: ELEMNT Bike Computers

Location: Australia / New Zealand, Remote work

Reports to: Dev Lead

We’re looking for a software engineer to work as part of our distributed software development team that develops and maintains the Android codebase for our ELEMNT Bike computer range.

Are you excited about the challenge of developing great software and are passionate about accelerating Wahoo’s ability to equip cyclists with the tools to be better, faster and stronger than ever before? Then throw your name in the ring!

    In this role, you will:

  • Work as part of a distributed software development team to develop and maintain the Android codebase, including but not limited to the Wahoo Fitness ELEMNT Companion App
  • Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules inline with our project and release milestones
  • Liaise with other members of the team through virtual and physical meetings
  • Liaise with customers via our customer services group to extract technical information so as to trace and rectify defects that may occur within our codebase
  • Share development/team organization work when other members are absent.

    We’d love to hear from you if you have:

  • Initiative, are hard working, proactive and can work without supervision
  • 3+ years commercial software development experience
  • Degree in Engineering/Computer Science
  • Proven Android development experience (commercial experience or published apps to the Google Play Store)
  • Proven C development experience is highly regarded, but not essential
  • Familiarity with iOS app development and firmware development is highly regarded, but not essential
  • An understanding of C / C++ language integration with Android using JNI is highly regarded, but not essential
  • Confidence developing with Android Studio
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology with a can do attitude

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Software Engineer (iOS)

Department: ELEMNT Bike Computers

Location: Australia / New Zealand, Remote work

Reports to: Dev Lead

We’re looking for a software engineer to work as part of our distributed software development team that develops and maintains the iOS codebase for our ELEMNT Bike computer range.

Are you excited about the challenge of developing great software and are passionate about accelerating Wahoo’s ability to equip cyclists with the tools to be better, faster and stronger than ever before? Then throw your name in the ring!

    In this role, you will:

  • Work as part of a distributed software development team to develop and maintain the iOS codebase, including but not limited to the Wahoo Fitness ELEMNT Companion App
  • Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules inline with our project and release milestones
  • Liaise with other members of the team through virtual and physical meetings
  • Liaise with customers via our customer services group to extract technical information so as to trace and rectify defects that may occur within our codebase
  • Share development/team organization work when other members are absent.

    We’d love to hear from you if you have:

  • Initiative, are hard working, proactive and can work without supervision
  • 3+ years commercial software development experience
  • Degree in Engineering/Computer Science
  • Proven iOS development experience in Objective-C and Swift (commercial experience or published apps to the Apple App Store)
  • Proven C development experience is highly regarded, but not essential
  • Familiarity with Android app development and firmware development is highly regarded, but not essential
  • An understanding of C / C++ language integration with Xcode projects is highly regarded, but not essential
  • Confidence developing with Xcode
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology with a can do attitude

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Test Engineer

Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Test Engineer to join our app team and help us further develop one of the most creative, effective and innovative training platforms on the market today: The Sufferfest.

    In this role, you will:

  • Work in a small, dynamic team to develop and test The Sufferfest software on web, mobile, API and integration with 3rd party trainers and sensors
  • Estimate, prioritize, plan and coordinate testing activities
  • Identify, record, document thoroughly and track bugs
  • Share development/team organization work in an agile-scrum environment
  • Identify and design test plans, develop and execute test cases
  • Setup up test environments and ensure proper version control/management

    We’d love to hear from you if you have:

  • Bachelor's in Computer Science or equivalent in work experience
  • 2+ years of commercial software testing experience
  • Passionate for sport fitness, technology and software testing
  • Knowledge of API testing using Postman or equivalent toolset
  • Understanding of Cross Browser compatibility testing
  • Experience documenting test cases using BDD and Cucumber
  • Comfortable working with Jira, TestRail, VersionOne or equivalent work tracking toolset
  • Experience testing in an Agile/DevOps environment
  • Bluetooth Smart (Low Energy), ANT+ experience a plus
  • Testing including hardware experience a plus

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

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