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Wahoo is changing the way the world works out - and having a blast doing it! We’re looking for smart, exceptional people who can execute in a fast-paced environment to join the Wahooligan team. Think you're a good fit? Send your resume and a cover letter letting us know why you're excited about Wahoo. There’s never been a time as good as now to join our growing team.

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Company Description

With offices in Atlanta, Brisbane, London and Tokyo, Wahoo has created a full ecosystem of sensors and devices for runners, cyclists, and general fitness enthusiasts. Wahoo’s award-winning line of products include the KICKR family of smart trainers and accessories, the ELEMNT family of bike computers and the TICKR family of heart rate monitors. Founded in 2010, our products are sold globally and we have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.

Wahoo People

Wahooligans are on a constant search for an edge and look to technology to help them find it. While they compete to win, every Wahooligan knows it’s never about the finish line. It’s about the workout waiting on just the other side. A workout that needs a goal. A goal that needs a plan. And a plan that needs to be tracked, analyzed and shared using tools created by people who get what makes them “Wahoo!”

Wahoo team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you. We think that excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!

Customer Service Coordinator - Atlanta

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Atlanta, GA.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

Marketing Coordinator

This position will be Wahoo’s Marketing Coordinator based in Atlanta. As Wahoo’s Co-ordinator, your key priorities are to work closely with the marketing team, reporting to the VP of Marketing. From day one, this individual will contribute to existing marketing programs, while assisting with the development of new initiatives aligned with company goals. The ideal candidate will have prior experience with a wide range of marketing functions, including communications, advertising, branding, digital marketing, and social media. The marketing coordinator must be an organized multitasker able to handle many diverse projects at once and meet tight deadlines.

    Marketing Coordinator Job Duties

  • Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating Global Marketing calendars.
  • Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
  • Prepares marketing reports by collecting, analyzing, and summarizing sales data.
  • Keeps promotional materials ready by coordinating requirements with brand agencies; inventorying stock; placing orders; managing allocations.
  • Product launch and execution planning with our distributor and key sales channels. This includes working to supply key marketing assets, proper text/specs descriptions, timing and setup guidance etc.
  • Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information
  • Works with agencies to evaluate market share, pricing, and advertising; maintaining research databases.
  • Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating attendee lists.
  • Monitors budgets by comparing and analyzing actual results with plans and forecasts.

Marketing Coordinator Skills

Direct Marketing, Market Segmentation, Marketing Research, Coordination, Project Management, Reporting Research Results, Understanding the Customer, Process Improvement, Initiative, Planning, Financial Skills

    Qualifications

  • Education level ‐ college graduate
  • Experience ‐ cycling, marketing, fitness, sports related fields
  • Computer skills (MS Office, Google Suite, Photoshop preferred)
  • Personal characteristics ‐ extremely strong personal skills, excellent with customers, organized, self starter, strong entrepreneurial spirit
  • License ‐ some driving required
  • Physical abilities ‐ can lift 25 kg comfortably, active cyclist

Firmware Engineer for Fitness Devices

The Firmware Engineer is a hands-on position that develops firmware for Wahoo’s cutting-edge connected-device products. The position is based at Wahoo Fitness’ Atlanta office. Competitive compensation package (including healthcare) provided.

    Responsibilities

  • Support a cross functional team (R&D, Engineering, Software and Marketing) to develop the firmware for cutting-edge consumer electronics hardware designs and bring them to market
  • Support product requirements, definition, design, optimization, validation and release processes
  • Optimize power consumption
  • Self-manage and track development activities
  • Draft diagnostic requirements for design verification and mass production testing

    Requirements

  • BSCE or equivalent experience in software/computer science
  • Proficiency with electronics measuring equipment such as Digital Multimeters and Oscilloscopes a plus
  • Extensive embedded C experience
  • Knowledge of basic electronics theory/concepts
  • Extensive Object Oriented experience eg. one or more of the following languages: Java, C#, Objective C, C++, Python, PHP
  • Experience with closed loop control and feedback systems for AC and BLDC motors (sensored and sensorless) preferred.
  • Familiar with the basics of iOS and/or Android development a plus
  • Experience with Git for source control
  • Team player that works effectively with a cross functional team including Project Management, Sales, and Manufacturing to achieve product goals
  • Entrepreneurial spirit and passion for sports and fitness technology
  • embedded java c++ python php

Senior Ruby on Rails Engineer

The Senior Ruby on Rails Engineer will help shape the future of Wahoo's products. This role would be to assist teams with Ruby on Rails Software development features and functionality.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain Wahoo’s web applications
  • Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules inline with our project and release milestones
  • Liaise with other members of the team through virtual and physical meetings

    Must Haves

  • 4+ years of professional full-stack web application development experience
  • BS in Computer Science or equivalent degree or experience
  • Experience building and supporting high-scale, high-performance web applications in a cloud environment
  • Expert in Ruby on Rails and comfortable working at all layers: HTML, CSS, JavaScript, Web Services, APIs, and Database storage
  • Expert understanding of HTML/CSS (SCSS, SASS, etc.)
  • Modern JavaScript framework experience (Angular, React, Vue, etc.)
  • Experience building and designing RESTful APIs
  • Well versed with Relational database technologies (MySQL, PostgreSQL, etc.)
  • Well versed in Document/Object-based database technologies (Redis, Mongo, etc.)
  • Experience with writing automated tests (MiniTest, RSpec, Cucumber, etc.)
  • An appreciation for the benefits of Agile practices
  • Strong communication skills

    Nice to Haves

  • Experience with NodeJS and Express based web application development
  • Experience with automated deployments, CI/CD, and devops-related work
  • Experience with AWS Services including EC2, S3, Lambda, SQS, DynamoDB, and RDS

Software Engineer (Android)

We are looking to expand our team with an Android software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The position is primarily based at Wahoo Fitness' headquarters in either Atlanta, GA or Brisbane, Australia. Interested applicant's from outside those locations are also encouraged to apply. Competitive compensation package (including healthcare for Atlanta based only) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Android/Java codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App.Develop software inline with our existing software architecture and coding guidelines
    • Implement new features and modules inline with our project and release milestones
    • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven Android development experience (commercial experience or published apps to the Google Play Store)
  • Confidence developing with Android Studio
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Android using JNI is highly regarded, but not essential
  • Familiarity with iOS app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Software Engineer (iOS)

We are looking to expand our team with an iOS software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The position is primarily based at Wahoo Fitness' headquarters in either Atlanta, GA or Brisbane, Australia. Interested applicant's from outside those locations are also encouraged to apply. Competitive compensation package (including healthcare for Atlanta based only) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Objective-C/Swift codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App. Develop software inline with our existing software architecture and coding guidelines
    • Implement new features and modules inline with our project and release milestones
    • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven iOS development experience (commercial experience or published apps to the Apple App Store)
  • Confidence developing with Xcode
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Xcode projects is highly regarded, but not essential
  • Familiarity with Android app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Test Engineer

The Test Engineer will help shape the future of Wahoo's product. This role would be to develop and execute exploratory and functional tests to help us ensure excellent product quality.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic sensor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

    Responsibilities

  • Work in a small, dynamic team to develop and test our software, including the Wahoo Fitness app, Wahoo API and ELEMNT Companion app.
  • Collaborate with team members to plan stories and develop acceptance criteria
  • Manually test new features and identify and track bugs
  • Nurture stories through development and testing until they're done
  • Participate in team activities such as planning and retrospectives

    Requirements

  • Bachelor's in Computer Science, Computer Engineering or equivalent
  • 1+ years of total experience in Software Testing
  • Experience working in an Agile/SCRUM environment
  • Passionate about quality and commitment to fostering team success
  • Complete comfort working with Atlassian toolset
  • Bluetooth Smart (Low Energy), ANT+ experience a plus