Wahoo Fitness is changing the way the world works out - and having a blast doing it! We are looking for smart, passionate people to join the Wahooligan team. Think you're a good fit? Send your resume and a cover letter letting us know why you're excited about Wahoo.

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Company Description

Wahoo Fitness helps athletes get better by making easy-to-use connected devices. Our fitness platform seamlessly integrates wearable sensors, advanced-training hardware and mobile apps with iPhone and Android accessories to help everyday and world-class athletes alike reach their fitness goals. We were founded in 2010, are privately funded and have had five years of incredible growth. Our products are sold globally, including at key retailers such as the Apple Store and also online at Amazon and Wahoo Fitness’ website. We have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.

Wahoo People

Wahoo Fitness team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo Fitness, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you.  We think that excuses kinda suck - so don’t try to blame our dog, Birdy, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo Fitness, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!

Embedded Software Engineer

    Responsibilities

  • Develop the firmware for cutting-edge fitness hardware designs and bring them to market
  • Support product requirements, definition, design, optimization, validation and release processes
  • Collaborate with a cross-functional team of electrical and mechanical engineers, marketing, sales, and app developers
  • Optimize power consumption
  • Self-manage and track development activities
  • Draft diagnostic requirements for design verification and mass production testing

    Skills & Requirements

  • Extensive embedded C experience
  • BSCE or equivalent experience in software/computer science
  • Proficiency with electronics measuring equipment such as Digital Multimeters and Oscilloscopes a plus
  • Knowledge of basic electronics theory/concepts
  • Extensive Object Oriented experience eg. one or more of the following languages: Java, C#, Objective C, C++, Python, PHP
  • Familiar with the basics of iOS and/or Android development a plus
  • Experience with Git for source control
  • Entrepreneurial spirit and passion for sports and fitness technology

Firmware Leader for Fitness Devices

The Firmware Dev Leader is a hands-on position that develops firmware and builds the team and processes for Wahoo’s cutting-edge connected-device products. The position is based at Wahoo Fitness’ Atlanta office. Competitive compensation package (including healthcare) provided.

    Responsibilities

  • Support a cross functional team (R&D, Engineering, Software and Marketing) to develop the firmware for cutting-edge consumer electronics hardware designs and bring them to market
  • Support product requirements, definition, design, optimization, validation and release processes
  • Builds the development team to execute on our product roadmaps
  • Builds the technical roadmap for scalable product delivery and code reuse
  • Builds and maintains the processes for delivering high quality code on time
  • Works across groups and partners with business leadership with solid communication skills

    Skills & Requirements

  • BSCE or equivalent experience in software/computer science
  • Proficiency with electronics measuring equipment such as Digital Multimeters and Oscilloscopes a plus
  • Extensive embedded C experience
  • Knowledge of basic electronics theory/concepts
  • Extensive Object Oriented experience eg. one or more of the following languages: Java, C#, Objective C, C++, Python, PHP
  • Familiar with the basics of iOS and/or Android development a plus
  • Experience with Git for source control
  • Team player that works effectively with a cross functional team including Project Management, Sales, and Manufacturing to achieve product goals
  • Entrepreneurial spirit and passion for sports and fitness technology embedded java c++ python php

Head of Hardware Engineering

    Overview

  • Unique combination of technical depth (mechanical engineering focus), industry knowledge, customer sensibility, vision and passion.
  • The “working leader” of Wahoo’s hardware engineering function
  • Partner with Wahoo’s Project Managers, Software and Business Owners to ensure Wahoo provides cutting-edge, connected fitness device products.
  • Reports to the Founder and Chief Product Officer Define & Lead
  • In partnership with Wahoo’s R&D, Project Management, Software and Operations Teams, transform product ideas into successful product launches.
  • Attract, retain and motivate a highly skilled engineering team, including the use of outside resources
  • Coach, mentor and provide advice while extensively participating in technical decisions
  • Act as a “go to” technical resource capable of simplifying complex issues, building consensus around solutions, and driving swift resolution of cross team issues.
  • Set clear project objectives and deliverables for hardware engineers, both internal and external resources

    Responsibilities

  • In partnership with Wahoo’s Sales & Marketing, Project Management and Software Teams, efficiently create products that deliver on the company’s revenue, margin and broader business objectives.
  • Develop and drive the product roadmap in partnership with Wahoo’s Business Owners and Software leadership.
  • Manage contract engineering resources to deliver projects on time, budget and spec.
  • Own all hardware product deliverables throughout all phases of the Product Life Cycle.
  • Responsible for technical change management of existing products.
  • Identify key success metrics, analyze the results of product launches / changes, and communicate results and next steps.

    Qualifications

  • Successful track record of leading the effort to rapidly take hardware products from concept to commercial production in an early stage / small company.
  • BA/BS Degree in Mechanical Engineering
  • MBA or equivalent experience a plus
  • 10+ years of product development experience driving the development of fitness or consumer electronic products
  • 5+ years experience managing and developing others
  • Experience managing external contractors and/or manufacturers
  • Strong technical capabilities
  • An open communicator – we strive to maintain a culture and a company where we leave politics at the door, where brainstorming is the norm and where we encourage every colleague to be engaged in the process.
  • A problem solver – possessing a balance of can-do attitude with an understanding of what can actually be done with time and resources. Strong desire to work in a fast moving entrepreneurial environment
  • Certified sense of humor

    Additional Skills

  • Connected development experience is a plus.
  • Working knowledge of 3D CAD software such as ProE or Solidworks.
  • Quality mindset with working knowledge of Six Sigma quality processes.
  • Product design experience with additional industrial design experience is a plus.

Test Engineer

The Test Engineer will develop and execute exploratory, functional and automated tests to ensure excellent product quality.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The Test Engineer is based at Wahoo Fitness’ headquarters in Atlanta. Competitive compensation package (including healthcare) based on experience.

    Responsibilities

  • Work in a small, dynamic team to develop and test our software, including the Wahoo Fitness app, Wahoo API and ELEMNT Companion app.
  • Develop test plans for Mobile applications connected to fitness sensors
  • Estimate, prioritize, plan and coordinate testing activities
  • Identify, record, document thoroughly and track bugs
  • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers via email/online forums to gather technical info and trace issues.
  • Share development/team organization work in an agile-scrum environment.
  • Manage beta group efforts/feedback

    Requirements

  • Proven commercial software testing experience
  • Experience in developing test plans from scratch
  • Experience working in an agile environment required
  • Knowledge of JIRA or equivalent tool appreciated
  • An understanding of software QA methodologies, tools and processes
  • Experience with Bluetooth Smart (Low Energy) or ANT+
  • B.S. in Engineering/Computer Science preferred, but not essential
  • Strong bias for action and demonstrated desire for ownership (a self-starter)
  • Excellent prioritization and time management skills
  • Entrepreneurial spirit and passion for sport fitness and/or technology
  • Software development experience preferred
  • Experience with CI/CD setups and maintenance

    Awesome Work Environment

  • Work collaboratively with others who share your passion for sport fitness and technology
  • Our industry is cool – wearable technology and motion analytics is hot
  • Dress code: we don’t have one. Most people wear shorts and t-shirts.
  • Vacation policy: we don’t have one. Arrange vacation with your manager and don’t count days.
  • Its ok to work out during the day – in fact, testing our products is encouraged daily.
  • Annual allowance to pay for race entries or fitness club.
  • Two company-subsidized health insurance plans (PPO and HSA) plus dental, vision and 401k plans.
  • Adult beverages most Friday afternoons
  • Macs are standard issue

Product Manager Cycling

This position will lead the current product marketing and long term road map for Wahoo’s cycling products (Trainers and Bike computers). This position is based in Wahoo’s Atlanta office.

    Responsibilities

  • Manage the complete lifecycle for cycling products from conception to market; working with cross functional teams to deliver consumer products on time and on budget.
  • Create and execute go-to- market plans, including branding, marketing, distribution, retail, PR plan, and communications strategy.
  • Deliver product positioning, messaging and external communications that defines value propositions, differentiates products and influences key product decisions while maintaining brand consistency
  • Understand the market by continually assessing the needs of the customer, market trends, competitive opportunities and threats.
  • Develop collateral for sales presentations, packaging, product sheets, instruction guides, point of sales materials/displays, and event materials
  • Develop all digital materials (web, advertising, video) with designer/agency
  • Develop/curate web content for product (blogs, expert articles, etc.)
  • Track product performance, revenue, and key marketing/media metrics
  • Analyze market and competition, including pricing, short and long term threats, opportunities, trends and new entrants
  • Conduct market research (for concepts and messaging) using qualitative and quantitative methods
  • Determine appropriate b2b and b2c distributional channels to maximize gross margins, and drive sales

    Requirements

  • College degree (BA/BS in marketing or related field preferred)
  • 2-4 years of Product Marketing experience
  • Experience developing and leading integrated marketing programs and campaigns
  • Successful track record of marketing and growing a business across a variety of channels including ecommerce and specialty retail
  • Ability to analyze business conditions and create actionable recommendations to enhance product sales performance
  • Experience creating and implementing impactful new product launches
  • Experience working with advertising/marketing agencies
  • Demonstrated strong analytical skills and strategic thinking
  • Experience developing offline marketing and sales collateral, point of sale materials
  • Experience in developing digital/web/mobile marketing assets
  • Proven ability to effectively manage multiple projects in a dynamic environment
  • Interpersonal savvy, collaborator, effective in communication internally and externally.
  • Tactical agility and attention to details, pragmatic
  • Self Motivated, Entrepreneurial spirit and passion for fitness technology
  • Knowledgeable of the Cycling categories

Financial Analyst/Reporting Specialist

A wonderful opportunity to join the Wahoo Team as we continue to grow. This position will work in our Finance department based in our Atlanta offices.

    Responsibilities

    • Run Excel Modeling of Ad-Hoc Analysis Needed (Examples below)
    • Supply/Demand modeling of a price change
    • Inventory Freight Analysis of different transportation scenarios
    • ROI on Promotions
    • Manage Monthly and Quarterly Reporting Requirements to 3rd Parties
    • Borrowing Base Forms for the Bank (Monthly)
    • VAT Taxes Management with NL Accountants (Monthly)
    • State Sales Tax (Monthly)
    • Monthly Commission Calculations
    • GST Australia Taxes (Quarterly)
    • Affiliate Fees (Quarterly)
    • Manage Price Lists
    • Responsible for the maintenance and accuracy of price lists on Dropbox, Netsuite and Google Master Sheet.
  • Monitor Monthly and Quarterly FX Rates/Adjustments in relation to Vendor Agreements
  • Assist in the creation of business cases and budgets
  • Monthly Cash Reconciliations of 1/2 of Bank Accounts (split with person 2)
  • Signified Fraud Management (split with person 2)

    Requirements / Experience

  • Bachelors Degree in Accounting or Finance or equivalent years of work experience
  • Confident with large data sets
  • Strong Excel skills required
  • In depth knowledge of Netsuite is a plus
  • Strong communication skills across functional department
  • Demonstrates flexibility, commitment to meeting deadlines, shows aptitude for critical thinking and excellent decision making.
  • Must be able to work both independently in a loosely structured environment and collaboratively with a team.
  • Passion for fitness, cycling, triathlon, running, swimming is a plus!

Vendor Operations Manager

This position manages relationships with key vendors to meet service needs, cost and quality goals, production, capacity plans and key product development targets. While ensuring the accuracy and maintenance of KPIs respective to vendor performance and developing Corrective Action plans to address KPI shortfalls. Candidates must be fluent in English and Madarin. This position is Located in Ningbo City, Zhejiang, P.R.C..

    Responsibilities

  • On an ongoing basis, implements and oversees tactical operating plans, processes, standards and expectations. Manages and oversees vendor(s) activities and operations, coordinating resources and providing direction. Ensures that vendor management processes and activities are executed in accordance with planned objectives to attain preset standards of accomplishment.
  • Interfaces with key vendors on an ongoing basis to ensure that they are hitting Service Level Agreements (SLAs). Reviews account activity and works with vendors to meet performance standards and objectives. This position may make recommendations that are given significant consideration as to the status of ongoing relationships with vendors.
  • Reviews reports and tracks key processes mapped throughout the month to determine if the appropriate processes, standards and fulfillment are maintained. Takes swift action with the vendor management team as well as vendors to rectify performance issues where evident.
  • Assists with and participates in vendor contract negotiations to obtain the best service level possible. This may entail setting standards for vendor performance, developing performance metrics, defining key measurements and establishing guidelines.
  • Develops reports as a means of communication with both vendors and upper management. Relays the level of performance as well as department activity. Makes recommendations as appropriate to correct deviations from established standards and objectives.
  • Provides support and handles escalated consumer quality resolution as it relates to root cause identification as well as corrective action planning.
  • Works cooperatively and collaborates with other departments including but not limited to customer service, client services, finance, product management and technology business units.
  • Responsible for supporting Project Management/Engineering as a key resource in developing and executing on-time product releases. Serves as the primary vendor contact to identify potential time and cost impacts and based on product manufacturability and insures effect execution of corrective action plans.
  • Assist in the development and execution of the cost reduction programs designed to identify possible opportunities to reduce the cost of products whether in material, labor or other process related savings.

    Qualifications

  • Minimum of 5 years experience managing contracted manufacturers
  • The ability and skill to manage projects and maintain the momentum of operations as described is required.
  • Good negotiating skills, communication, presentation and interpersonal skills are required to perform the functions as described.
  • The ability to collaborate with, encourage and build mutual trust, respect, and cooperation across teams/departments and with vendors is essential. Applicant must also have the ability to initiate and manage operations and initiatives as described.
  • Bachelor’s Degree in Business Administration or a closely related field

Customer Service Coordinator

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

European Customer Service Representative

Customer Service Representative will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position is located in the United Kingdom; preferably.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

Japanese Customer Service /Technology Representative

Customer Service/Technology Representative will split time between working as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers, and helping Wahoo’s new Japan sales & marketing team to support in-market activations. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns while supporting the sales team in building the brand. This position is based in Japan.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Marketing Responsibilities: (50% of time spent)

  • Social media and product marketing content translation and localization - clear understanding of cycling terminology to ensure quality English to Japanese translations
  • Local trade show/event management support - work with Wahoo Japan country manager to organize local events
  • Leading/coordinating group rides and KICKR demos with local dealers - work with Wahoo
  • Japan country manager to organize and participate in bike rides/KICKR demo days at Wahoo’s premium dealer network