Free shipping on orders over $20!

Shipping & Delivery

Where We Ship


Wahoo Fitness has a global network of four warehouses to support our customers! Currently we ship to over 97 countries with our website handling shipping and forms of payment for all of these. Our website is safe and secure with several payment method options.


Here is a list of all the countries to which we currently ship. Shipment of the KICKR, KICKR Snap, and KICKR Floormat is limited to the countries in bold.


  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bermuda
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Finland
  • France
  • Germany
  • Hong Kong Special Administrative Region of China
  • Hungary
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Luxembourg
  • Mexico
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Puerto Rico
  • Republic of Korea
  • Russian Federation
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Taiwan
  • United Arab Emirates
  • United Kingdom of Great Britain and Northern Ireland
  • United States of America*
  • Venezuela

* PO Box and APO/FPO limitations apply. See below.


Below are some of the major shipping rates offered. Offers only valid for online purchases placed at wahoofitness.com.


UNITED STATES

Enjoy free standard shipping on any order shipping within the contiguous U.S. that is over $20, including Wahoo Fitness Smart Bike Trainers. Shipping for KICKR Trainer Floormat is $10 unless simultaneously ordered with a KICKR Smart Bike Trainer, in which case it will ship for free.

CANADA

All product prices and shipping rates are listed in USD. Conversion rates may apply. Duties and taxes are paid at time of purchase. Shipping for products is as follows:

  • KICKR Smart Trainer or Wahoo Desk: $85 USD
  • KICKR SNAP Smart Trainer: $55 USD
  • KICKR or SNAP Pain Cave: $179 USD
  • All other products: $34.99 USD

UNITED KINGDOM

Enjoy free standard shipping to the U.K. for any order exceeding £54.99 -- including Wahoo Fitness Smart Bike Trainers!

EUROPEAN UNION

Enjoy free standard shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, The Netherlands, Spain, Sweden, Portugal for any order exceeding €54.99 -- including Wahoo Fitness Smart Bike Trainers!

AUSTRALIA & NEW ZEALAND

Enjoy A$9.99 shipping on all products, except Wahoo Fitness Smart Bike Trainers.



Shipping Information


UNITED STATES AND CANADA

All in-stock items will ship within 1 - 2 business days (This policy is applicable to all shipping methods). We do not ship partial orders. If an item(s) is back-ordered and you wish to get the rest of the order please contact [email protected]

We think credit card fraud is the worst! To protect our potential customers, all orders are subject to manual review that may delay shipment.

Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries. All orders placed to PO Boxes or APO/FPO's will be delivered using USPS.

Signature is required for delivery on all KICKR Power Trainer shipments. The KICKR, KICKR Snap, and KICKR Floormat cannot be shipped to PO Boxes or APO/FPO addresses.

Canadian customers pay duties and taxes at time of purchase.

INTERNATIONAL

All products purchased from WahooFitness.com will be shipped from one of our global warehouses. We stock product in the United States, Netherlands, Australia. All in-stock items will ship within 1 - 2 business days from one of our global warehouses (regardless of shipping method chosen). Our shipping carrier ships and delivers Monday-Friday, excluding holidays. Generally, we do not ship partial orders; however, if an item is back-ordered and you wish to get the rest of the order please contact our support team.


For orders returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.

Products and apps are tailored for the local market of shipment. The Wahoo Fitness app is localized into 7 languages - Japanese, Simplified Chinese, Portuguese, French, Spanish, Italian and German.


The Wahoo KICKR ships with a electrical supply cord for the local market. We can not ship orders to Australia or New Zealand PO Boxes or PostalPods.


Order Information


For pre-orders and backorders on our websites, payment is taken at the time the order is placed.


Support & Customer Service


We have a team of people to answer your questions via our support website, and typically respond within 24 hours. If you have any additional questions about shipping and delivery, please do not hesitate to contact them! All of our product instructions are also available online.


Wahoo Fitness In Stores


For a list of stores that carry our products, please visit our Store Locator.


Wahoo Fitness International Distributors


If you are unable to purchase products from our website, please contact one of our international distributors.


AUSTRALIA, NEW ZEALAND

FE Sports
5/87 Jijaws St
Sumner Park QLD 4074
Australia
[email protected]

BENELUX

2Moso
Wouwermanstraat 8
NL-3141 GL MAASSLUIS
The Netherlands
Contact: Fabrice Pronk
+31 10 5903070
[email protected]

CANADA (Eastern)

Live to Play Sports
105 Queens Plate Dr., Unit #1
Etobicoke ON
M9W 7K4
1-800-263-2344

CANADA (Western)

Live to Play Sports
1465 Kebet Way
Port Coquitlam BC
V3C 6L3
1-800-663-8916

CHINA, HONG KONG, TAIWAN

Leader Radio Technologies
[email protected]

CYPRUS

RVD Group
www.rvd-group.com

CZECH REPUBLIC

Ingredi Europa s.r.o.
Formanska 257
14900 Praha 4
Czech Republic
Contact: Milan Sousedik
+420 775 923 666
[email protected]

GERMANY

Wahoo Germany
Ingo Urban
[email protected]
+49 30 568373827

FRANCE

ESM
PA ALPESPACE
94 VOIE JEAN MERMOZ
73800 FRANCIN
+04 79 84 36 80
Fax: 04 79 84 36 81
[email protected]

IRELAND

BuaSports
Suite 16/S Sandyford Office Centre
17 Corrig Road
Sandyford
Dublin 18
[email protected]
Office: +353 87 9978859

INDONESIA & MALAYSIA

PT Surya Bumi Permata
[email protected]

ISRAEL

ING Sports Trading
34 Habarzel st, Ramat Hachayal
6971050Tel-Aviv
Office +972 (3) 729-5000
[email protected]

KOREA

Nanux
Contact: Won Choi
[email protected]

MEXICO

BG Partners
Carlos Araujo Garza: [email protected]
Luis Bernal: [email protected]

RUSSIA

DiHouse
Contact: Dmitry Sidorov
+7 (916)591-60-23
[email protected]

SCANDINAVIA

RLVNT Distribution AB
Bögatan 1
412 72 Göteborg
SWEDEN
Contact: Martin Liljegren
+46 73-687 37 81
[email protected]

SINGAPORE

Leader Singapore
Contact: Kevin Kang
[email protected]

SOUTH AFRICA

iKhambi
18 Cussionia Road Brumeria
[email protected]
Office: 0861 249 649

SOUTH AMERICA

Wahoo is looking for a for a
distribution partner. Please contact
Sean Keane at [email protected]

SPAIN

Sigma Sport Spain
Roberto Canales
+34 689 520 378
[email protected]

THAILAND

Pro Cycle Co., Ltd.
959 Rama III
Bang Phong Phang
Yannawa | Bangkok
Thailand | 10120
Contact:
[email protected] or [email protected]
+6626831778