Work for Wahoo


Company Description

Wahoo Fitness is an early-stage company focused on connecting smartphones to fitness activities. Our fitness platform seamlessly integrates wearable sensors, advanced-training hardware and mobile apps with iPhone and Android accessories to help everyday and world-class athletes alike reach their fitness goals. We were founded in 2010, are privately funded and have had four years of incredible growth. Our products are sold globally, including at key retailers such as the Apple Store and also online at Amazon and Wahoo Fitness’ website. We were a Venture Atlanta finalist in 2011 and recently won an innovation award from the Consumer Electronics Show. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.


Wahoo People

Wahoo Fitness team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo Fitness, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you.  We think that excuses kinda suck - so don’t try to blame our dog, Winnie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo Fitness, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!


Director, Amazon and Partnerships

The Director, Amazon and Partnerships will own and be responsible for driving the P&L growth Amazon and Partnerships. The position will be based at Wahoo Fitness’ headquarters in Atlanta. Competitive compensation package (including healthcare) based on experience.

Responsibilities

  • Drive growth in the P&L globally for Amazon and Partnerships by building joint marketing programs and sales incentives. Work closely with region managers to ensure channel coordination.
  • Own and manage the logistics associated with Amazon to ensure efficient product and shipping product. Work closely with the Sales Support Specialist to manage inventory, receivables, and shipments.
  • Build a framework for identifying key industry partnerships to drive Wahoo’s awareness and revenue growth – both hardware and software.
  • Work with Marketing to execute on joint go-to-market programs with high-value industry partners and be responsible for the execution.
  • Be a valuable source of market data for the rest of Wahoo; educate sales, marketing, and product teams on customer needs and industry trends.

Requirements

  • Bachelors degree in business; MBA preferred
  • Ability to build deep relationships and identify win/win opportunities
  • Experience identifying and building key partnerships to drive top and bottom line growth
  • Demonstrated ability to effectively manage a P&L
  • Strong ability to problem solve
  • Strong bias for action and demonstrated desire for ownership
  • Ability to multi-task and appropriately prioritize
  • Some travel (20%) required
  • Entrepreneurial spirit
  • Contract development and negotiation
  • Passion for sport fitness and technology

Customer Service Coordinator

The Customer Service Coordinator will work with the Customer Service Team to deliver world-class customer service to Wahoo Fitness customers.

Responsibilities

  • Manage (own) all incoming customer returns and warranties
  • Test all returns and determine appropriate action
  • Maintain database of product issues for ongoing analysis by engineering
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage (own) shipping replacement products to customers
  • Manage (own) in-house spare / refurbished parts inventory
  • Communicate the status of customer returns (received, tested, replaced, cancelled)
  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Resolves issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Use our customer service management system, Zendesk, to log and manage customer service interactions

Requirements

  • Customer service orientation; pleasant, patient, and friendly attitude
  • Strong ability to problem solve
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong verbal and written communication skills; superb listening skills
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Strong bias for action and demonstrated desire for ownership
  • Ability to manage multiple projects at the same time and to prioritize tasks
  • Ability to work overtime and weekends
  • Foreign language a plus
  • Entrepreneurial spirit
  • Passion for sport/fitness and technology

Business Systems Manager

The Business Systems Manager will work at Wahoo Fitness’ Atlanta headquarters with the operations, sales and finance teams to ensure Wahoo Fitness’ business information systems are optimized and enable fast and efficient work.

Responsibilities

  • Configure, enhance and maintain Wahoo’s existing python-based ERP system (Odoo).
  • Customize ERP reports based on Wahoo’s business processes and user needs to build effective reports and analytics.
  • Proactively pursue improvements for users in the use and configuration of the system.
  • Provide user support to employees.

Requirements

  • Demonstrated ability and strong programming experience with python, postgres, HTML5, MySQL and Pentaho
  • Demonstrated experience with business information systems, inventory management, warehouse integration and EDI a plus
  • Demonstrated ability to quickly learn new enterprise-level systems, a high-level understanding of system data and process models, and a track record of providing excellent customer service
  • Strong bias for action and demonstrated desire for ownership
  • Ability to manage multiple projects and to prioritize tasks
  • Discretion and ability to maintain confidentiality in dealing with sensitive information
  • Ability to work overtime and weekends
  • Foreign language a plus