Work for Wahoo


Company Description

Wahoo Fitness is an early-stage company focused on connecting smartphones to fitness activities. Our fitness platform seamlessly integrates wearable sensors, advanced-training hardware and mobile apps with iPhone and Android accessories to help everyday and world-class athletes alike reach their fitness goals. We were founded in 2010, are privately funded and have had four years of incredible growth. Our products are sold globally, including at key retailers such as the Apple Store and also online at Amazon and Wahoo Fitness’ website. We were a Venture Atlanta finalist in 2011 and recently won an innovation award from the Consumer Electronics Show. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.


Wahoo People

Wahoo Fitness team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo Fitness, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you.  We think that excuses kinda suck - so don’t try to blame our dog, Winnie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo Fitness, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!


Director, Amazon and Partnerships

The Director, Amazon and Partnerships will own and be responsible for driving the P&L growth Amazon and Partnerships. The position will be based at Wahoo Fitness’ headquarters in Atlanta. Competitive compensation package (including healthcare) based on experience.

Responsibilities

  • Drive growth in the P&L globally for Amazon and Partnerships by building joint marketing programs and sales incentives. Work closely with region managers to ensure channel coordination.
  • Own and manage the logistics associated with Amazon to ensure efficient product and shipping product. Work closely with the Sales Support Specialist to manage inventory, receivables, and shipments.
  • Build a framework for identifying key industry partnerships to drive Wahoo’s awareness and revenue growth – both hardware and software.
  • Work with Marketing to execute on joint go-to-market programs with high-value industry partners and be responsible for the execution.
  • Be a valuable source of market data for the rest of Wahoo; educate sales, marketing, and product teams on customer needs and industry trends.

Requirements

  • Bachelors degree in business; MBA preferred
  • Ability to build deep relationships and identify win/win opportunities
  • Experience identifying and building key partnerships to drive top and bottom line growth
  • Demonstrated ability to effectively manage a P&L
  • Strong ability to problem solve
  • Strong bias for action and demonstrated desire for ownership
  • Ability to multi-task and appropriately prioritize
  • Some travel (20%) required
  • Entrepreneurial spirit
  • Contract development and negotiation
  • Passion for sport fitness and technology

Customer Service Coordinator

The Customer Service Coordinator will work with the Customer Service Team to deliver world-class customer service to Wahoo Fitness customers.

Responsibilities

  • Manage (own) all incoming customer returns and warranties
  • Test all returns and determine appropriate action
  • Maintain database of product issues for ongoing analysis by engineering
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage (own) shipping replacement products to customers
  • Manage (own) in-house spare / refurbished parts inventory
  • Communicate the status of customer returns (received, tested, replaced, cancelled)
  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Resolves issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Use our customer service management system, Zendesk, to log and manage customer service interactions

Requirements

  • Customer service orientation; pleasant, patient, and friendly attitude
  • Strong ability to problem solve
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong verbal and written communication skills; superb listening skills
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Strong bias for action and demonstrated desire for ownership
  • Ability to manage multiple projects at the same time and to prioritize tasks
  • Ability to work overtime and weekends
  • Foreign language a plus
  • Entrepreneurial spirit
  • Passion for sport/fitness and technology

Web and Magento Specialist

The Web and Magento Specialist will work at Wahoo Fitness’ Atlanta headquarters with the Marketing Team to ensure Wahoo Fitness’ e-commerce web/mobile sites are user-friendly and geared to maximize sales.

This preferably is a full-time position but could be part-time for some period of time. Competitive compensation package (including healthcare) based on experience.

Responsibilities

  • Perform HTML, CSS, PHP and Javascript updates and additions to our Magento eCommerce website
  • Implement coding updates for online advertising campaigns and Search Engine Optimization strategies
  • Develop site features and functionality within Magento using PHP

Requirements

  • Passion for web development
  • Demonstrated ability and strong programming experience with HTML, CSS, MySQL and PHP
  • Demonstrated experience with web graphic edit tools such as Photoshop or Fireworks a plus
  • Experience with Magento ecommerce platform a plus but not mandatory
  • A working knowledge of SEO and best practices
  • Strong bias for action and demonstrated desire for ownership
  • Ability to manage multiple projects and to prioritize tasks
  • Ability to work overtime and weekends
  • Foreign language a plus

Software Engineer

The Software Engineer will develop iOS apps as well as our API.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Nike, Strava and others to help shape the industry.

Responsibilities

  • Work in a small, dynamic team to develop and maintain our iOS software, including the Wahoo Fitness workout app, Wahoo iOS API and Wahoo Utility App.
  • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers via email/online forums to gather technical info and trace issues.
  • Share development/team organization work in an agile-scrum environment.

Requirements

  • Proven commercial software development experience
  • B.S. in Engineering/Computer Science preferred, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ APIs highly regarded
  • Command of modern software design patterns will be highly regarded
  • Knowledge of scrum and/or agile highly regarded but not essential
  • Strong bias for action and demonstrated desire for ownership (a self-starter)
  • Excellent prioritization and time management skills
  • Entrepreneurial spirit and passion for sport fitness and/or technology