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Company Description

Wahoo Fitness helps athletes get better by making easy-to-use connected devices. Our fitness platform seamlessly integrates wearable sensors, advanced-training hardware and mobile apps with iPhone and Android accessories to help everyday and world-class athletes alike reach their fitness goals. We were founded in 2010, are privately funded and have had five years of incredible growth. Our products are sold globally, including at key retailers such as the Apple Store and also online at Amazon and Wahoo Fitness’ website. We have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.


Wahoo People

Wahoo Fitness team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo Fitness, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you.  We think that excuses kinda suck - so don’t try to blame our dog, Winnie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo Fitness, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!


BUSINESS DEVELOPMENT SPECIALIST OEMs

The BUSINESS DEVELOPMENT SPECIALIST will sell Wahoo’s hardware communication module to OEM fitness manufacturers. This is a ground floor opportunity to work in a new business area and offering that Wahoo Fitness is launching in early 2016 for the Fitness Club market.

RESPONSIBILITIES

  • Prospect for potential OEM clients and build a robust pipeline of opportunities with fitness equipment manufactures and other OEMs in the gym/ fitness club market
  • Use market knowledge and competitive intelligence to develop the Wahoo’s unique selling propositions and differentiators
  • Cultivate relationships with OEM decision makers in engineering, marketing and management leading to a successful design-in decision by the OEM
  • Overcome objections and resolve technical issues leading to placement of volume production orders for Wahoo OEM offerings
  • Collaborate with product management to ensure features and capabilities of Wahoo OEM offerings continue to evolve to address changing customer needs
  • Use CRM to manage selling process and customer pipeline details
  • Develop a sales plan and forecast, tracking performance against business plan targets
  • Maintain positive relationships with all Wahoo OEM customers

REQUIREMENTS

  • Bachelors degree in electrical engineering or related field
  • 3-5 years OEM business development experience
  • Understanding of wearable technology and mobile device connectivity
  • Demonstrated success in building client base and revenue
  • Intelligent, self motivated team player
  • Willingness to learn and react quickly to changing customer landscape
  • Display a strong work ethic and passion for success

The position requires up to 50% travel
Location: Preferably in Atlanta, GA US


INSIDE SALES REPRESENTATIVE

We are seeking an Inside Sales Representative for our Wahoo Fitness cloud-based studio software. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives for Wahoo Fitness’ studio software system.

Responsibilities

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Understand customer needs and requirements
  • Research accounts, identify key players and generate interest
  • Perform effective online demos to prospects
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Close sales and achieve quarterly quotas
  • Maintain and expand your database of prospects within your assigned territory

Requirements

  • Proven Inside Sales Experience
  • Track record of over-achieving sales quotas
  • Strong phone presence and experience calling dozens of customers per day
  • Proficient with Microsoft Office and other corporate productivity software
  • Experience working with Salesforce.com or other similar CRM system
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively

  • We are looking for an individual who is a self-started and eager to take on new challenges, is able to work independently, is a natural presenter, and enjoys working with customers and closing sales. In addition our ideal candidate will have 3-5 years inside sales experience in cloud-based software systems.


PRODUCT MANAGER - GYM HARDWARE

As Product Manager – Gym Hardware, you will help define and manage our wireless sensor product portfolio targeted at cardio equipment and other fitness club related applications. This extends from developing new products to increasing the profitability of existing products. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must have a passion for fitness club market and have the ability to translate insights into new product concepts that will help propel Wahoo’s fitness club portfolio forward.This positioned is based in Wahoo’s Atlanta office. Competitive compensation package (including healthcare) based on experience.

RESPONSIBILITES

  • Manage the entire product life cycle from concept to production
  • Define, document, and drive product requirements ensuring new product concepts embody Wahoo’s unique end to end experience tailored to fitness club oriented offerings
  • Collaborate with engineering, project management, and management stakeholders to ensure successful product development execution
  • Define and execute go-to-market strategy including product positioning, key benefits, and target customer identification
  • Serve as the internal and external evangelist for our fitness club hardware product offerings to customers, partners, and other key customer constituents

REQUIREMENTS

  • Bachelors degree in Engineering/Computer Science or related experience
  • 3-5 years product management experience
  • Understanding of technologies including Bluetooth, ANT+, wearable technology, and mobile device connectivity
  • Intelligent, collaborative, detail oriented, self motivated team player
  • Willingness to learn and react quickly
  • Display a strong work ethic and passion for success

The position requires up to 10 to 20% travel
Location: Atlanta, GA US

Additional Skills

Public Speaking, Research, Writing, Microsoft Office, MAC, iOS, and Android, Bluetooth, and ANT+ technology


Product Manager for Cycling

This position will own a portion of the cycling products from conception through the entire life cycle working with cross functional teams on product development, engineering, marketing, and sales. you will strategize on appropriate b2b and b2c distributional channels to maximize gross margins and drive sales.

Responsibilities

  • Execute the Strategic Long Term Product Roadmap to assigned timelines
  • Establish Specs for consumer need based feature development
  • Partner with engineers to drive hardware and software development for the product line
  • Manage the day to day timeline for the product line across each cross functional team to move the product to market
  • Create and execute polished marketing/sales materials to communicate our value proposition while maintaining Brand consistency
  • Develop collateral for sales presentations, packaging, product sheets, instruction guides, point of sales materials/displays, and event materials
  • Develop all digital materials (web, advertising, video) with designer/agency
  • Develop/curate web content for product (blogs, expert articles, etc.)
  • P&L accountability
  • Track product performance, revenue, and key marketing/media metrics
  • Drive category profitability and growth through product innovation and SKU rationalization
  • Analyze market and competition, including pricing, short and long term threats, opportunities, trends and new entrants
  • Conduct market research (for concepts and messaging) using qualitative and quantitative methods

Requirements

  • College degree
  • 2-4 years of Product Marketing experience
  • Strong Leadership skills and experience managing cross functional teams
  • Demonstrated strong analytical skills and strategic thinking
  • Experience developing offline marketing and sales collateral, point of sale materials
  • Experience in developing digital/web/mobile marketing assets
  • Experience working with graphic designers and/or advertising agencies
  • Proven ability to effectively manage multiple projects in a dynamic environment
  • Interpersonal savvy, collaborator, effective in communication internally and externally.
  • Tactical agility and attention to details, pragmatic
  • Self Motivated, Entrepreneurial spirit and passion for fitness technology
  • Knowledgeable of the Cycling categories

Sr. Director Running and Heart Rate Product

The Senior Director Running Products (Heart Rate and Motion) will own and drive the marketing and road map for Wahoo’s running products (heart rate and motion). This positioned is based in Wahoo’s Atlanta office.

Responsibilities

  • Develop and own Wahoo’s running product road map through collaboration with hardware and software engineering, marketing and finance.
  • Create and execute go-to-market plans, including branding, marketing, distribution, retail, PR plan, and communications strategy.
  • Understand the Running (heart rate and motion) market by continually assessing the needs of the customer, market trends, competitive opportunities and threats.
  • Capture the voice of customer in product feature requirements.
  • Deliver product positioning, messaging and external communications that defines value propositions, differentiates products and influences key product decisions.
  • Identify optimization opportunities to drive continuous product improvement.
  • Perform analysis needed for business modeling, including financial (P&L) models, competitive analysis, pricing analysis, etc.
  • Define, document and drive key business metrics and reporting.

Requirements

  • BA/BS in marketing or related field.
  • 5+ years marketing experience (with undergrad degree only) or 3+ years of prior marketing experience (with masters degree).
  • Experience leading cross-functional teams in delivery of major new products or services.
  • Experience working with advertising/marketing agencies.
  • Ability to define market and product needs.
  • Experience producing and delivering sales training and other go-to-market collateral.
  • Superior analytical and quantitative skills, including ability to solve ambiguous problems.
  • Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely
  • Attention to detail and proven ability to manage multiple competing priorities
  • Passion for technology, willingness to dive deep into technical products and commitment to learning and expanding technical knowledge.
  • Owner mentality, entrepreneurial drive, and proven ability to influence others.
  • Collaborative working style.
  • Insatiable will to get stuff done.

Customer Service Coordinator

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class customer service to Wahoo Fitness customers. Representing Wahoo to the consumers for all product and App related questions and concerns.

Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, Zendesk, to log and manage customer service interactions
  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage (own) all incoming and outgoing customer returns, warranties and replacements
  • Test all returns and determine appropriate action
  • Maintain database of product issues for ongoing analysis by engineering
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage (own) in-house spare / refurbished parts inventory
  • Communicate the status of customer returns (received, tested, replaced, cancelled)

Requirements

  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Strong bias for action and demonstrated desire for ownership
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Foreign language a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology

CUSTOMER SERVICE MANAGER

Customer Service Manager will lead our fabulous customer service team to help deliver world-class service to Wahoo Fitness customers. Representing Wahoo to the consumers for all product and App related questions and concerns.

RESPONSIBILITIES

  • Represent Wahoo to the consumers for all product and App related questions and concerns.
  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Manage a staff of 10+ individuals across multiple inter CS departments (ie- Gym, Bike, Heart Rate/Motion, International)
  • Set and implement goals for the CS team (ie 24 hour first response time)
  • Work as part of a cross functional team to ensure the Developers, Engineers, QA and Product Managers are aware of product issues, app bugs, and feature requests.
  • Serve as system admin for our customer service management systems, such as Zendesk and Zopim
  • Research and implement new tools and procedures to provide A+ customer service
  • Develop and maintain all training and educational tools for the customer service team
  • Identify and resolve product issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution to enable customer satisfaction.
  • Maintain database and report on product issues for ongoing analysis by engineering, product managers and company meetings
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage (own) in-house product inventory/ refurbished parts inventory
  • Build and maintain FAQ pages for Wahoo Fitness, Distributor Support, and Gym Connect

REQUIREMENTS

  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Developed management skills to effectively direct, motivate and maintain a diverse staff of dedicated Wahooligans
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers eloquently
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Strong bias for action and demonstrated desire for ownership
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Foreign language a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Experience with ecommerce systems – Paypal, Credit card processing, Netsuite, Magento Etc.

CUSTOMER SUPPORT ENGINEER

We are seeking a Customer Support Engineer for our Wahoo Fitness cloud-based studio software.

Responsibilities

    As a member of the customer support team you will help customer’s of Wahoo’s studio software system understand how to deploy, operate, and maintain Wahoo’s cloud based studio software system for use in their group fitness facilities and ensure their ongoing satisfaction with Wahoo’s software system.

    In execution of their duties, the customer support engineer will provide support through, phone, email, and onsite visits requiring overnight travel up to 25% of the time within the US and Canada.

Requirements

  • Associates degree or equivalent degree in Information Technology and work experience in the Information Technology field.
  • Knowledge of wireless and wired networking technologies including ANT+, Bluetooth, Bluetooth low energy, Wi-Fi, and Ethernet
  • TCP/IP protocols: TCP/IP, UDP, HTTP and HTTPS
  • Operating systems: iOS, Android, OSX, Linux, and Windows
  • Experience with help desk systems such as Zendesk
  • Demonstrated ability to solve problems and ensure customer satisfaction
  • Strong written and verbal communication skills
  • Passion for sport/fitness and wearable technology
  • Entrepreneurial spirit

  • We are looking for an individual who is a self-started and eager to take on new challenges, is able to work independently, is a natural presenter, and enjoys working with customers and solving their problems. In addition, our ideal candidate will have 3-5 years experience in supporting cloud-based software as a service systems (SaaS).