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Company Description

Wahoo Fitness helps athletes get better by making easy-to-use connected devices. Our fitness platform seamlessly integrates wearable sensors, advanced-training hardware and mobile apps with iPhone and Android accessories to help everyday and world-class athletes alike reach their fitness goals. We were founded in 2010, are privately funded and have had five years of incredible growth. Our products are sold globally, including at key retailers such as the Apple Store and also online at Amazon and Wahoo Fitness’ website. We have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.


Wahoo People

Wahoo Fitness team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo Fitness, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you.  We think that excuses kinda suck - so don’t try to blame our dog, Winnie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo Fitness, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!


Product Marketing Manager for Cycling

This position will lead the current product marketing and long term road map for Wahoo’s cycling products (Trainers and Bike computers). This position is based in Wahoo’s Atlanta office.

Responsibilities

  • Create and execute go-to- market plans, including branding, marketing, distribution, retail, PR plan, and communications strategy.
  • Deliver product positioning, messaging and external communications that defines value propositions, differentiates products and influences key product decisions while maintaining brand consistency
  • Understand the market by continually assessing the needs of the customer, market trends, competitive opportunities and threats.
  • Develop collateral for sales presentations, packaging, product sheets, instruction guides, point of sales materials/displays, and event materials
  • Develop all digital materials (web, advertising, video) with designer/agency
  • Develop/curate web content for product (blogs, expert articles, etc.)
  • Track product performance, revenue, and key marketing/media metrics
  • Analyze market and competition, including pricing, short and long term threats, opportunities, trends and new entrants
  • Conduct market research (for concepts and messaging) using qualitative and quantitative methods
  • Determine appropriate b2b and b2c distributional channels to maximize gross margins, and drive sales

Requirements

  • College degree (BA/BS in marketing or related field preferred)
  • 2-4 years of Product Marketing experience
  • Experience developing and leading integrated marketing programs and campaigns
  • Successful track record of marketing and growing a business across a variety of channels including ecommerce and specialty retail
  • Ability to analyze business conditions and create actionable recommendations to enhance product sales performance
  • Experience creating and implementing impactful new product launches
  • Experience working with advertising/marketing agencies
  • Demonstrated strong analytical skills and strategic thinking
  • Experience developing offline marketing and sales collateral, point of sale materials
  • Experience in developing digital/web/mobile marketing assets
  • Proven ability to effectively manage multiple projects in a dynamic environment
  • Interpersonal savvy, collaborator, effective in communication internally and externally.
  • Tactical agility and attention to details, pragmatic
  • Self Motivated, Entrepreneurial spirit and passion for fitness technology
  • Knowledgeable of the Cycling categories

Customer Service Coordinator

The Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class customer service to Wahoo Fitness customers. Representing Wahoo to the consumers for all product and App related questions and concerns.

Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, Zendesk, to log and manage customer service interactions
  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage (own) all incoming and outgoing customer returns, warranties and replacements
  • Test all returns and determine appropriate action
  • Maintain database of product issues for ongoing analysis by engineering
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage (own) in-house spare / refurbished parts inventory
  • Communicate the status of customer returns (received, tested, replaced, cancelled)

Requirements

  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Excellent written and verbal communication skills plus practiced listening skills
  • Available to work a flexible schedule (weekends/nights a few times a month)
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Ability to handle all customers patiently and with kindness.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Strong bias for action and demonstrated desire for ownership
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Foreign language a plus
  • Enjoys cycling is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology

Technical Service Representative

The Technical Service Representative will provide world-class technical customer service to Wahoo customers and distributors. Based in our Atlanta corporate offices and Atlanta Wahoo warehouse. Limited travel.

Responsibilities

  • Technical expert on Wahoo products: service our customers, studio owners, bicycle shops, dealers, distributors, and app developers.
  • Real-time troubleshooting to identify and resolve technical KICKR, SNAP, DESK, and ELEMNT product issues by:
    • Clarifying the customer's complaint
    • Determining the cause of the problem
    • Developing and explaining the best solution
    • Working with customers to resolve the problem, and following up with customers if necessary to ensure resolution.
  • Research, resolve and document Wahoo product issues.
  • Assist in shipping and warranty processing.
  • Ability to process large quantity of warranty returns.

Requirements

  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Excellent written and verbal communication skills plus practiced listening skills
  • Available to work a flexible schedule (weekends/nights a few times a month)
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Ability to handle all customers patiently and with kindness.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Strong bias for action and demonstrated desire for ownership
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Foreign language a plus
  • Enjoys cycling is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology