Frequently Asked Questions
Q: Can Wahoo Fitness read my heart rate and speed/cadence sensor at the same time?A: Yes, Wahoo Fitness can receive data from several sensors at once.
Q: What sensors work with my Wahoo Key/Bike Case?
A: Wahoo Fitness has three custom made fitness sensors – a heart rate monitor, a stride sensor and a bicycle speed/cadence sensor. Each sensor is state of the art and we are in the process of developing other sensors. Wahoo Fitness also supports all fitness and healthcare sensors that fully comply to the ANT+ standards, including bicycle power meters and weight scales. Several fitness brands have standardized on ANT+, including Garmin and Timex.
Q: Why is the Wahoo Key/Bike Case is picking up someone else’s heart rate monitor?
A: Our sensors are digital and have a built in serial number to identify themselves. The first time you use a new sensor you simply pair it with your App. The process of pairing is determined by the particular App so please refer to the App for specific instructions. When pairing a newly purchased sensor, be sure to stay 30 feet away from other operating sensors to avoid pairing with the wrong sensor. With certain older sensors, the serial number will change when the battery is replaced and will have to be re-paired when a new battery is installed.
Q: What if the connection between my Wahoo Key/Bike Case and sensor is broken for some period of time?
A: Wahoo Fitness will notify the App that it has lost connection and automatically reconnect as soon as the sensor comes back into range.
Q: What Apps use Wahoo Fitness information?
A: The list of Apps that use information gathered from Wahoo Fitness grows continually. For an updated list, please visit the applications page.
Q: How far away can the sensor be from the Wahoo Key/Bike Case and still be readable?
A: Working distance is a function of many things but generally, anything within 5’ or 10’ will be readable.
Q: Why is my sensor not being picked up?
A: Most sensors "sleep" when not in use. You need to wake them up to use them. Heart rate monitors are typically the trickiest to wake up. If your skin is very dry, the sensors will not detect a heart rate and will not wake up. Wetting the heart rate monitor in the sink or applying electrode gel is recommended. Foot pods will wake up by taking a few steps. Speed and Cadence sensors wake up when you turn the cranks or wheels a few times. Power meters vary by manufacturer, but typically turning the cranks a few times will wake them all up. If you have woken your sensor and it is still not detected, make sure you are near your Wahoo Key/Bike Case and that the battery is good. If the sensor is not a Wahoo Fitness sensor it may not be compatible. Polar devices are not digital and will not work and certain other sensors use proprietary formats that are not compatible. See the next question.
Q: Will other manufacturer’s sensors work with my Wahoo Key/Bike Case?
A: Wahoo Fitness will work with all wireless sensors that conform to the ANT+ standard. Third party sensors have not been tested or verified by Wahoo Fitness and the accuracy of the data produced may not be as precise as those of Wahoo Fitness products. The Wahoo Fitness Utility App, available for free, can be used to test whether your existing sensors work with Wahoo Fitness.
